ThingzSafe help centre
A little help.
Right when you need it.
Guides for Android and the web portal.
Read or print the complete manual
Getting started
Your first inventory
Finding your way around
This is your inventory overview. Capture an item takes new photos; Review queue opens captures still waiting for names and de…
Sites and Areas
A Site is a whole place such as Barn. Tap an Area card to see Things stored there, or tap a Thing stored directly in this Sit…
Categories, colours and icons
Enter the Category name and optional description. Type one emoji using your keyboard, or choose a bundled icon. Choose a colo…
Adding and finding Things
Add and edit a Thing
Add or edit a Thing or a Part/Content using the labelled fields. Status defaults to Active; choose On loan, Sold or Disposed …
Capture photos for later review
First choose a Site and optionally an Area or parent Thing. Take item photo, Scan barcode and Take detail photo work in eithe…
Quick one-photo capture
Choose a Site and optional Area, then frame one item. Select Standard, Square, Wide or Thin before taking the photo. Check th…
Add a list for later review
Choose the Site and optional Area, then type names separated by commas. Each name creates a draft Thing in the Review queue. …
Review your captures
Tap a photo to view it full screen and zoom. Select the Main photo and optionally mark a Code photo. Read product label sugge…
Find a Thing
Results are empty until you type a name, model, code or note, choose a Site or Category, tick High risk only, or change Statu…
Scan a barcode or QR code
The dedicated Android barcode scanner opens automatically and reads continuously with autofocus and auto-zoom where supported…
Photos, documents and downloads
All pictures and documents attached to this Thing are here. Tap a photo to open it full screen and pinch to zoom; Download le…
Zoom a photo
This is a full-screen photo viewer. Pinch with two fingers to zoom in or out; drag a zoomed photo with one finger to read a r…
Contents, Parts and stock
Contents and quick entry
Contents can be stock or individually tracked items held inside this Thing. Search filters the list; tap an entry to edit or …
Track Parts
Parts are separately tracked components of this Thing, each with its own photos and history. Tap a Part to open it. + Add Par…
Add stock and quantities
Type a Content name to find an existing entry, or continue with a new name. The full Add more items form lets you add a quant…
Remove stock
Enter the quantity to remove and check the resulting balance. Remove items asks for confirmation, updates quantity and record…
Move or split stock
Enter the quantity to move. For a Content or Part, choose whether it will be a Content or Part at the destination, then selec…
Check actual quantities
Enter the quantity physically present beside each Content, including zero if none is left. Review differences confirms and sa…
Check an entire Area
Count the Things directly in this Area and their Contents. Enter zero for missing stock, review the differences, then save. P…
Scan Contents barcodes
The dedicated live barcode scanner opens automatically, focuses continuously and auto-zooms where supported; no shutter butto…
Print barcode labels
From a Thing's Labels tile, set the number of identical labels to print; this does not change stock quantity. From Configurat…
Individual Content labels
Choose Contents for individual labels and adjust quantities with plus and minus. Select paper and starting position, then con…
History, reminders and value
Events and receipts
Choose the date and describe what happened. Under Contact, search saved contacts and tap one to link it, add a new contact th…
Calendar and repeating reminders
This shows the due date, repeat interval, details, linked Thing and previous completions. Mark this occurrence done to record…
Contacts and linked people
Name and type describe a retailer, supplier, service engineer or other contact. Choose from phone copies its current name, ph…
Inventory valuation
The three optional review filters include missing valuation details (including entered values without a recorded date), calcu…
Print and save PDF reports
Select which parts of the Thing report to print: photos, details and warranty, Contents, Parts, Events and calendar, and atta…
Your account and data
Plans, purchases and cancellation
Compare ThingzSafe usage plans. Free keeps inventory on one device; Household includes shared cloud sync, the web portal, loc…
Create or join a household
If someone invited you, sign in with the invited email address, paste only the code from their email, and tap Accept invitati…
Encrypted backup and restore
Save encrypted backup creates one complete password-protected file including the inventory, queued drafts, photos and documen…
Settings, reminders and app lock
Configuration is reached from the Home cog. Manage sites and areas opens your places; Manage categories controls types, icons…
Report a problem
Choose Bug or Change, write your comment and optionally add an email address for a reply. Tap Send feedback; a cloud account …
Troubleshooting and support
Start with the symptom below. Keep an encrypted backup before replacing or reconnecting inventory.
Using the web portal
Access the web portal
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Navigate the web inventory
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Add and edit Things on the web
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Bulk grid editing
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Review queue on the web
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Reminders on the web
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
People, invitations and devices
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Import inventory
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Web valuation, labels and printing
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Web sync and session problems
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.