Web portal · Household / Pro
Web sync and session problems
Use your shared ThingzSafe inventory from a browser on a computer, tablet or phone.
Keep both devices current
- Web saves are written to the household. Use Refresh to load current records, then allow Android to sync while it is open.
- Do not close a save dialog until its result is shown. A refresh is not a substitute for saving an unsaved form.
Troubleshoot access
- If no household appears, check the email address and finish creating or joining the household on Android.
- If access is denied, check your paid entitlement, invitation acceptance, membership and device authorisation.
- If the session expires, preserve any unsaved edits, sign in again and reload. Never send passwords, verification codes or access tokens to support.
Still need help? Contact support.